Al. Zjednoczenia 36, Warszawa
+48 22 203 49 82

Media

Project Description

Partner sales management and support with call center and internet

Objectives and challenges:

  • Need to open new channels for distributors including call center and internet

Solution:

  • Design and implementation of IT system to support cooperation with sales partners. System included integrated call center (with caller id) for order management, partner support and outbound campaign management as well as data sharing between new application and old core territory management system
  • Technologies used: Siebel Sales, Siebel Partner Management, IP telephony integration
  • Areas covered: Partner Management, Call Center, CTI

Benefits:

  • Effective order and campaign management with customer database and telephony integration
  • Cost saving in core CRM upgrade

Project Details

  • Client2011
  • TechnologyMedia & Publishing