Al. Zjednoczenia 36, Warszawa
+48 22 203 49 82

Financial services

Project Description

Outsourced collections support

Objectives and challenges:

  • No unified customer/debtor database including history and collections actions resulting in decrease in quality and effectiveness and increases in cost


  • Design of IT system to support collection processes for debtors not paying their bills for products and services. System included task management, workflow, debt calculators and correspondence automation
  • Technologies used: Siebel Sales, Siebel Service, Siebel Collections, Siebel Agreements, Contact Management, external data sources integration.
  • Areas covered: Contact Management, Debt Management, Collections

Expected benefits:

  • Frequent debtors identification
  • Ability to share information with customers/requestors
  • Improved effectiveness through document and process templates

Project Details

  • Client2011
  • TechnologyFinancial services