Project Description
Outsourced collections support
Objectives and challenges:
- No unified customer/debtor database including history and collections actions resulting in decrease in quality and effectiveness and increases in cost
Solution:
- Design of IT system to support collection processes for debtors not paying their bills for products and services. System included task management, workflow, debt calculators and correspondence automation
- Technologies used: Siebel Sales, Siebel Service, Siebel Collections, Siebel Agreements, Contact Management, external data sources integration.
- Areas covered: Contact Management, Debt Management, Collections
Expected benefits:
- Frequent debtors identification
- Ability to share information with customers/requestors
- Improved effectiveness through document and process templates
Project Details
- Client2011
- TechnologyFinancial services
