When you interact with your customers across different channels you may wonder what products and types of transactions to support and how. What is the cost of offering your customers everything in each interaction. And what do you lose if you don’t. Finally, how to leverage a particular channel to increase your customer value.

• Brand image with business process integrity
• Leveraged value of each customer communication
• Business process consistency across channels
• Optimized interaction cost per customer/product/channel

• Analysis of customer/ product per channel cost calculation
• Current/ potential customer interaction value per channel calculation
• Customer strategy and business process review
• Process per channel or customer segment per channel map and migration roadmap