It all really comes down to the right offer to the right customer at the right time. As simple as it seems, in reality a call center agent, a sales person or anyone actually dealing with customers in real time is not able to figure out the how. But when offering your services to the mass market, there are certain customer behaviors or perceptions that can be predicted. Imagine an intelligent engine analyzing both historical data and interaction context and in real time discovering the most suitable offering. So when really get only one chance you nail it.
Our Value
- Increasing customer satisfaction and retention
- Increasing campaign effectiveness and ROI
- Boosting sales revenue across all channels
Delivered To You Via
- Recommendation rules design
- Real Time Desisioning engine implementation
- Integration with historical behavior data sources such as DWH
- Integration with all your customer interaction applications including call center and self-service